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Complaints Policy

Online Learning College is committed to dealing with any complaints in a quick and effective manner.
Any complaints regarding support should be addressed in the first instance to your tutor. If you are unhappy with the outcome of their response then you are requested to put your complaint in writing to the Course Director and send to the college’s head office.

If, after contact with your tutor, you are still unhappy please put your complaint in writing and send to Oakwood Home Learning’s head office – address details are shown on the website – within seven days of receiving your reply from your tutor.

Your complaint will then be passed to the company’s Internal Quality Assurer and you will receive a response, in writing, regarding your complaint within ten working days of receipt.

Please note that the decision of Oakwood Home Learning’s Head of Company is final.

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