Studying for the NCFE Level 2 Certificate in Principles of Team Leading will help you to understand the way in which leadership can inspire a business to success. Using a variety of techniques, leaders can drive the workforce to achieve great things and this qualification is the perfect start for anyone that is interested in progressing in their career and push for a management role.
|Study time:||215 hours|
|Enrolment length:||12 months|
|Course format:||Paper based pack|
|Assignments:||10 written tasks|
|Entry requirements:||None specific|
Unit 1: Principles of team leading
This unit provides learners with an understanding of leadership styles in organisations. Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams. Learners will also gain an appreciation of the impact of change management and how a motivated team affects an organisation.
Unit 2: Understand business
This unit equips learners with an understanding of organisational structures and the business environment. Learners will gain knowledge in the principles of business planning and finance within an organisation, as well as business reporting, management responsibilities and accountabilities within an organisation.
Unit 3: Understand how to communicate work-related information
This unit equips learners with an understanding of the principles and techniques of work-related communication both verbally and in writing. Learners will also develop the knowledge of a range of documents required for different types of meetings in a business environment.
Unit 4: Understand how to manage performance and conflict in the workplace
This unit enables learners to develop knowledge of team performance management through bench marking. Learners will develop knowledge of managing individual underperformance and conflict in the workplace.
Unit 5: Understand customers
This unit provides learners with an understanding of the different types of customers. Learners will understand the relationship between good customer service and customer loyalty and how this affects the organisation in terms of reputation and image.
Unit 6: Principles of equality and diversity in the workplace
All businesses need to get the best from their employees. This means that supporting equality and diversity in a company is a necessity for all managers and leaders. Throughout this unit you will learn how to ensure every person you work with feels supported and is treated to the same standards.
Unit 7: Understand how to deliver customer service and resolve problems
This unit covers customer service and how to resolve issues that can arise. We will look at customer service delivery as well as how service should reflect a company’s brand. Finally we will move on to look at how to resolve issues as well as gather feedback to improve service.
Unit 8: Understand how to develop working relationships with colleagues
In this unit we will cover the principles of effective team working and how various groups of people can come together within an organisation to collaborate.