NCFE Level 2 Certificate in Principles of Team Leading
Study for the NCFE Level 2 Certificate in Principles of Team Leading to gain an internationally recognised business qualification that is the perfect way to move up in your career. This course develops the methods and techniques required to lead a team to high standards in any industry.
COURSE DESCRIPTION
Studying for the NCFE Level 2 Certificate in Principles of Team Leading will help you to understand the way in which leadership can inspire a business to success. Using a variety of techniques, leaders can drive the workforce to achieve great things and this qualification is the perfect start for anyone that is interested in progressing in their career and push for a management role.
| Study time: | 215 hours |
| Enrolment length: | 12 months |
| Course format: | Paper based pack |
| Assignments: | 10 written tasks |
| Entry requirements: | None specific |
Unit 1: Principles of team leading
This unit provides learners with an understanding of leadership styles in organisations. Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams. Learners will also gain an appreciation of the impact of change management and how a motivated team affects an organisation.
Unit 2: Understand business
This unit equips learners with an understanding of organisational structures and the business environment. Learners will gain knowledge in the principles of business planning and finance within an organisation, as well as business reporting, management responsibilities and accountabilities within an organisation.
Unit 3: Understand how to communicate work-related information
This unit equips learners with an understanding of the principles and techniques of work-related communication both verbally and in writing. Learners will also develop the knowledge of a range of documents required for different types of meetings in a business environment.
Unit 4: Understand how to manage performance and conflict in the workplace
This unit enables learners to develop knowledge of team performance management through bench marking. Learners will develop knowledge of managing individual underperformance and conflict in the workplace.
Unit 5: Understand customers
This unit provides learners with an understanding of the different types of customers. Learners will understand the relationship between good customer service and customer loyalty and how this affects the organisation in terms of reputation and image.
Unit 6: Principles of equality and diversity in the workplace
All businesses need to get the best from their employees. This means that supporting equality and diversity in a company is a necessity for all managers and leaders. Throughout this unit you will learn how to ensure every person you work with feels supported and is treated to the same standards.
Unit 7: Understand how to deliver customer service and resolve problems
This unit covers customer service and how to resolve issues that can arise. We will look at customer service delivery as well as how service should reflect a company’s brand. Finally we will move on to look at how to resolve issues as well as gather feedback to improve service.
Unit 8: Understand how to develop working relationships with colleagues
In this unit we will cover the principles of effective team working and how various groups of people can come together within an organisation to collaborate.
course syllabus
Unit 1: Principles of team leading
Understand leadership styles in organisations
Understand team dynamics
Understand techniques used to manage the work of teams
Understand the impact of change management within a team
Understand team motivation
Unit 2: Understand business
Understand organisational structures
Understand the business environment
Understand the principles of business planning and finance within an organisation
Understand business reporting within an organisation
Understand the principles of management responsibilities and accountabilities within an organisation
Unit 3: Understand how to communicate work-related information
Understand the principles and techniques of work-related communication
Understand how to prepare for meetings
Unit 4: Understand how to manage performance and conflict in the workplace
Understand the management of team performance
Understand the management of underperformance in the workplace
Understand the principles of conflict management
Unit 5: Understand customers
Understand different types of customers
Understand the value of customers and their loyalty
Unit 6: Principles of equality and diversity in the workplace
Understand the implications of equality legislation
Understand organisational standards and expectations for equality and diversity and context in the workplace
Unit 7: Understand how to deliver customer service and resolve problems
Understand customer service delivery
Understand the relationship between customer service and a brand
Understand the resolution of customer service problems
Unit 8: Understand how to develop working relationships with colleagues
Understand the principles of effective team working
Understand how to develop working relationships with other teams and departments
assessments
This course is assessed through tutor marked assignments which must be sent to your tutor for marking. You will then be provided with feedback and a mark on your work from your tutor within 5 days. After each assignment has been sent off and marked as complete you will have passed the qualification and will receive your certification.
awarding body
At the end of this course successful learners will receive a Level 2 NCFE certificate of achievement. That means that it is independently accredited at a level of learning equivalent to Level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.
Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.
NCFE is recognised as an awarding body by the qualification regulators (‘regulators’) for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.
HOW IT WORKS
Home learning is now the most popular ways to get accredited and millions of people around the world choose to use distance learning instead of a traditional college. The flexibility and convenience of home learning is unmatched in education and fitting your studies in around a career, family life and other commitments is now easier than ever.
How to get started with home learning:
- Find your perfect course. Browse through hundreds of accredited qualifications on offer with us.
- Select your payment method. We help you to spread the cost of your education into small, manageable monthly payments.
- Get your course materials and study pack. All of our courses are published to the highest quality and student course packs are sent out on the same day you enrol.
- Work through the qualification at your own pace. We don’t set any deadlines- so you can work at a pace that you are comfortable with.
- Get certified! We request your certificates from the awarding body as soon as possible and these are sent to you first class.
WHAT’S INCLUDED
In all of our courses students benefit from a number of things that help you to get the best education possible. These include:
Course Materials
Our courses are created by highly qualified authors to ensure they are in-depth, current and relevant. This makes Oakwood qualifications amongst the best in the world for anyone looking to gain a further insight into a specific topic or get accredited to work in their perfect career. With study materials and guides published to the best possible quality you can work through clearly planned and created lessons to build upon your knowledge in stages, making learning with us easy, fun and effective.
Postage and Shipping
All of the shipping costs for our courses are included in the enrolment fees and we offer worldwide shipping free of charge. This means you can get started on your course for much less without the hassle of paying expensive postage costs- you can leave these to us. All of our courses are printed, bound and shipped to you first class, within 1 working day, so you can get enrolled and get started on your new course in no time at all.
Tutor Support
All of our courses come with full tutor support throughout so that you can benefit from the best education. Our tutor support team includes a number of professionals from a wide variety of backgrounds- each one an expert in their own field with tutoring experience in abundance. Students at Oakwood are assigned a personal tutor who provides help and support throughout their course and will mark all of your assignments so that you have the personal touch of an industry expert there to help at all times. This tutor support is completely unlimited- which means you can contact your tutor and ask as many questions as you need when working through your qualification. With this support you will never feel alone on one of our courses and you will always be backed by a professionally qualified team dedicated to your success.
Certification
All certification costs are included on our courses so there are absolutely no hidden fees. If a qualification is accredited with an awarding body such as NCFE or CACHE we include the fees within the enrolment costs so you can sit back and relax knowing everything is covered.
